Terms and conditions
We comply with the Law on Distance Contracts according to the Recommendations of the Swedish Consumer Agency. According to the Distance Contracts Act, you have the right to cancel your purchase within fourteen (14) days of receiving the goods without giving a reason. Depending on how and if the product has been used, you may have to pay for any depreciation. The goods may not be used more than necessary to determine their characteristics and function, otherwise a reduction in the value of the product may be made. The same conditions apply to open purchase that we offer for 30 days.
The right of withdrawal does not apply:
- Bespoke goods. I.e. goods that have been custom-made for you or in any other way have a personal touch.
- goods with a broken seal shall apply to goods which cannot be returned for hygiene and safety reasons.
You pay the cost of returning your undone purchase as a customer.
If you would like to cancel your purchase, please contact us by email firstname.lastname@example.org. You can also choose to fill in the Swedish Consumer Agency's withdrawal form that you submit to us by clicking here.
We can arrange a return note for you which will give you a more affordable shipping cost back to us. The cost of the return shipping is the payment of the return note, so when using the return note, the amount is deducted when crediting the returned goods.
We will credit you no later than 14 days after we receive your notification. However, you may have to wait for your refund until the item has returned to us or that you have been able to provide proof that the item has been returned to us.
Faulty or damaged goods must be claimed within a "reasonable" time. (within two weeks) The complaint is made to our e-mail. If you need to return products, we are responsible for the shipping cost.
Always contact us before returning an item. Remember to pack the item properly, you are responsible until the item has come back to us.
Returned goods should be sent to: Latexformar & Concrete products.
We do not redeem packages sent as Cash advances.
If you wish to exchange in the event of faulty or damaged goods, your expenses such as shipping costs in connection with the complaint will be refunded within 14 days of receiving your item. If you do not wish to exchange, we will credit you for the claimed item. However, you may have to wait for your refund until the item has returned to us or that you have been able to provide proof that the item has been returned to us.
If you are not satisfied with how we have handled your complaint, please contact the General Complaints Board (ARN). We always follow ARN's decision.
When you order from Latexformar & Concrete Products, you also agree that we store and use your data in our business to provide a good service. Latexformar & Concrete Products assures us that we will never sell or transfer your data to anyone else.
Returns and Exchanges
Normal delivery time for Latexforms is 10-25* working days (weekdays, within Sweden) from the time we have approved and confirmed your order, or that the words are fully paid for. If something changes the delivery time to the longer, you will always be contacted due to the delay and information about the new delivery time. If your order is delayed by 30 days in addition to the delivery time, you have the right to cancel your purchase free of charge. This also applies to special orders.
If you do not collect your package, we will charge you SEK 300 for unclaimed goods. Unresolved packages are not covered by the right of withdrawal, therefore contact us before returning your item.
Be careful when filling in your address. If your package ends up with the wrong agent due to incorrect address information and you want the item to end up at another delivery point (a so-called changed disposal), we will charge the carrier's fee of SEK 225 incl. VAT + any shipping.
Report transport damage to us within a reasonable time. Reasonable time is meant within two weeks.
SMS AND MAILINGS
The mobile phone number you enter at checkout may be used for SMS notification of delivery or other communications related to your order. If you have not provided your number in the order, that information will instead be sent by email. We may also send you an email regarding your order where we wish you to review the products you ordered.
Errors and changes
Sometimes goods may differ slightly from the image we published on www.latexformar.com this is quite natural as, for example, color colors may turn out differently in pictures. So we cannot guarantee exactly the appearance of the item in the picture. We reserve the right to make any adjustments to prices that may, for example, be due to price changes from our suppliers, currency changes, inventory changes and any technical errors on the website. We also reserve the right for any final sales and misspellings. Please note that this does not apply to purchases already made. Then it is the information and price that existed at the time of purchase that applies.