All our products got a 100% Guarantee.
As it is a lot of money, it is important that the molds are of good quality and are brushed in a good way.
When I get new objects in, I always test cast with the mold first. Then we do it from time to time or if a customer wants us to test cast before we send the mold
Our guarantee means: If the mold does not maintain the quality (holes or breaks at once, etc.)
Or if the mold does not contain the details that should be or the support mold does not work, our guarantee applies .. If it is because you yourself are unable to cast that particular mold, it does not count as a "fault" and does not go on the guarantee
We inspect all products before they are sent to you.
Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.